Returns & Exchanges

At Heaven Costumes Australia, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for items in original, unworn condition. Whether you need a different size or have changed your mind, our team is here to ensure your shopping experience remains magical.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Ensure all products are in their original packaging with tags attached and include a copy of your packing slip or return authorization form.

• 3.
  Ship It Back

  Affix the generated shipping label to your parcel and drop it off at any Australia Post location or your preferred courier service.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or store credit within 3-5 business days.