Frequently Asked Questions

Everything you need to know about your next costume adventure.

How long does shipping take within Australia?

We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while Express Post usually arrives within 1-2 business days to major metropolitan areas.

Can I return my costume if it doesn't fit?

Yes, we offer a flexible return policy. You can return most items within 30 days of purchase, provided they are in original packaging, unworn, and with all tags attached.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Zip Pay.

How do I know what size to order?

Each product page features a specific size chart provided by the manufacturer. We recommend measuring yourself and comparing it to the chart, as costume sizing can differ from standard clothing.

Do you offer Click and Collect services?

Yes, if you are located in Adelaide, you can select 'Click and Collect' at checkout to pick up your order directly from our warehouse during business hours.

Are your costumes in stock and ready to ship?

Absolutely. Our website uses live inventory tracking. If an item is listed as 'In Stock', it is physically in our Australian warehouse and ready for immediate dispatch.